The IT Help Desk is the central point through which problems/issues are reported and subsequently managed and coordinated. From a wider perspective, it is also seen as a core part of the service function, responsible for bringing together multiple resources to address an issue. Of course, Help Desk clients can be external or internal, so it's function is critical in terms of both the organization's smooth running and the quality of direct support offered. The Help Desk should therefore be managed to the highest possible standard, ensuring delivery of timely and quality service.
Quan Navarre will work with you in designing and deploying a Help Desk, including evaluating and selecting the Help Desk application that will provide the most benefit to your organization.
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